1. Shipping Fees & Free Shipping Threshold

• Enjoy free shipping for a single order with a net total amount of HK$400 or above.

• A standard shipping fee of HK$60 will be charged for single orders with a net total amount below HK$400, and the final amount is subject to the calculation from the shopping cart.

• If the order net amount falls below HK$400 after applying promotion codes, discount coupons or any other discounts, a standard shipping fee of HK$60 will still apply.

In order to protect customers’ interests, you are suggested to add the favourable items to the shopping cart and reconfirm the total billed amount and delivery fee before proceeding to payment. 

2. Delivery Areas

• The Company currently only accept orders for delivery to residential addresses, commercial addresses, and designated SF Express pick-up points/lockers within the Hong Kong Special Administrative Region (including Hong Kong Island, Kowloon, New Territories, and Outlying Islands).

• The Company currently do not support orders for Macau, Mainland China, overseas regions, or any PO boxes addresses.

• Once an order is confirmed, the delivery address and recipient information cannot be changed. Unless otherwise specified in this Shipping Policy, each order will only be arranged for a single delivery to one address.

3. Order Processing & Delivery Timeframe

• Order Processing: Under normal circumstances, The Company will process and dispatch orders within 1 to 2 working days after receipt.

• Delivery Service: All products from our store are dispatched via "SF Express." After dispatch, items are generally delivered within 2 to 3 working days.  While the Company will use its best endeavours to ensure smooth dispatch, the risk of loss and damage to the products shall transfer to the third-party logistics provider (SF Express) and/or the customer once the products are handed over to the courier. The Company shall not be liable for any loss or damage resulting from the negligence, delay, or misconduct of the logistics provider.

• Track Your Order: Once your order is dispatched, The Company will notify you via email with an SF Express tracking number. You can use this number to check the delivery status of your parcel on the official SF Express website. The delivery status is subject to SF Express records.

• Delivery Delays: Delivery times may be affected and delayed due to holidays (e.g., Christmas, Lunar New Year, and Easter), the hoisting of Typhoon Signal No. 8 or above, the Black Rainstorm Warning being in effect, or other force majeure events. The Company shall not be liable for any delays in product delivery due to aforementioned or any other reason.

4. Unsuccessful Delivery / Uncollected Shipments

• If a customer is unable to receive the order as scheduled due to personal reasons, the customer should contact SF Express directly trying to arrange re-delivery. SF Express may refuse re-delivery or charge an additional administrative fee.

• If a delivery fails due to incorrect or incomplete information provided by a customer, the customer shall be solely responsible for all resulting additional shipping and administrative fees.

• If a customer fails to arrange re-delivery within 1 week from the initial delivery attempt, SF Express may return the order to the Company. Upon receiving the returned item, the Company will contact the customer via phone or email to follow up and reconfirm delivery details. The customer must respond within 7 working days.

• If the customer responds within 7 working days and requests re-delivery, the customer will be responsible for the return shipping fee and the re-delivery fee.

• If the customer fails to respond within 7 working days, the order will be automatically considered cancelled. The Company will arrange a refund of the actual purchase amount of the product (if any), after deducting relevant shipping and administrative fees.

5. Important Notes & Disclaimer

• The Company reserves all rights to terminate or modify the above arrangements at any time without prior notice.

•The Company reserves the right of final decision regarding all shipping arrangements.

• For any inquiries regarding our Shipping Policy, please contact our Customer Service team via [Contact Us].

(In case of any discrepancy between the English and Chinese versions, the Chinese version shall prevail.)